SMS Terms & Conditions

These SMS Terms & Conditions ("SMS Terms") govern your participation in the Medtrek Ambulance SMS messaging program. By opting in to receive text (SMS) messages from Medtrek Ambulance ("Medtrek," "we," "us," or "our"), you agree to these SMS Terms as well as our Privacy Policy and SMS Messaging Privacy Policy.

1. Program Description

Medtrek Ambulance offers SMS messaging to provide timely communications related to our services. Depending on your relationship with Medtrek, you may receive text messages regarding:

• Transport scheduling and coordination
• Appointment and transport reminders
• Transport status updates
• Billing and payment notifications
• Account verification and one-time security codes
• Customer support communications
• Employee authentication and account security (where applicable)
• Other operational communications directly related to the services we provide

Medtrek Ambulance does not use this SMS program to send unsolicited marketing or promotional text messages.

2. Opt-In

You may enroll in our SMS messaging program by voluntarily providing your mobile phone number and giving your express consent by checking the SMS consent checkbox presented on our forms. The checkbox is always unchecked by default, checking it is optional, and each form links back to these SMS Terms. You will find the consent checkbox when:

• Completing a form on our website that collects a phone number (for example our contact, partnership, or job application forms)
• Requesting medical transportation services through our online scheduling forms
• Adding or changing a mobile number in the Facility Portal to receive transport status updates (a number cannot be saved without checking the consent box)

We record whether the box was checked, along with the date and time consent was given, with each submission. Consent may also be given by providing verbal, written, or other electronic authorization (for example when requesting account verification).

By opting in, you confirm that:

• You are the authorized user of the mobile phone number provided or have the account holder's permission to enroll.
• You consent to receive SMS messages from Medtrek Ambulance for the purposes described in these Terms.
• Consent to receive SMS messages is not a condition of purchasing any goods, services, or medical transportation.

3. Message Frequency

Message frequency varies depending on your interactions with Medtrek Ambulance and the services you request.

You may receive multiple messages during active transport coordination, billing, account verification, or customer support interactions.

4. Message and Data Rates

Standard message and data rates may apply according to your wireless carrier's messaging plan.

You are solely responsible for any fees charged by your mobile carrier.

5. Opt-Out

You may stop receiving SMS messages at any time by replying STOP to any message from Medtrek Ambulance.

After your opt-out request is processed, you will receive one final confirmation message. No additional SMS messages will be sent unless you provide new consent.

Opting out of SMS communications may prevent you from receiving important notifications related to transportation, billing, account security, or other services.

6. Help

If you need assistance with the SMS messaging program:

Reply HELP to any SMS message.

Or contact us directly:

Phone: (239) 228-7900
Email: info@medtrek.com

7. Privacy

Your privacy is important to us.

Your participation in our SMS messaging program is governed by our:

• Privacy Policy
• SMS Messaging Privacy Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties except with trusted service providers that facilitate SMS delivery on our behalf or as required by law.

8. Supported Carriers

SMS message delivery depends on your wireless carrier.

Delivery is not guaranteed and may be delayed or prevented by:

• Carrier outages
• Network congestion
• Device limitations
• Technical issues beyond Medtrek Ambulance's control

Wireless carriers are not liable for delayed or undelivered messages.

9. Security

While Medtrek Ambulance uses reasonable administrative, technical, and physical safeguards to protect your information, SMS messages are transmitted through third-party carrier networks and may not be completely secure.

Please do not send confidential medical information or other Protected Health Information (PHI) through text messaging.

For urgent matters or communications involving sensitive medical information, contact our dispatch center by telephone at (239) 228-7900.

10. Eligibility

You must be at least 18 years of age or otherwise authorized to provide consent for the mobile phone number used to participate in the SMS program.

If you are enrolling on behalf of another individual, you represent that you have the legal authority to do so.

11. Changes to the SMS Program

Medtrek Ambulance reserves the right to modify, suspend, or discontinue all or any portion of the SMS messaging program at any time without prior notice.

We may also revise these SMS Terms from time to time. Updates become effective upon posting to our website.

Your continued participation after any updates constitutes acceptance of the revised Terms.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Medtrek Ambulance shall not be liable for delayed, failed, intercepted, incomplete, or misdirected SMS messages, nor for any damages arising from your participation in the SMS messaging program, except where prohibited by law.

13. Governing Law

These SMS Terms & Conditions are governed by the laws of the State of Florida and applicable federal law, without regard to conflict of law principles.

14. Contact Information

If you have questions regarding these SMS Terms & Conditions, please contact us:

Medtrek Ambulance
3892 Prospect Ave., Suite 2
Naples, Florida 34104
Phone: (239) 228-7900
Email: info@medtrek.com