Privacy Policy

Medtrek Ambulance ("Medtrek," "we," "us," or "our") is committed to protecting the privacy of the patients, families, healthcare partners, and website visitors we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, request transport, or use our online billing portal.

1. Information We Collect

We may collect the following types of information:

• Contact information — such as your name, phone number, email address, and mailing address when you submit a form, request transport, or contact us.
• Transport and scheduling details — pick-up and drop-off locations, appointment times, and level-of-care needs provided when arranging a transport.
• Billing information — invoice numbers, dates of birth used for invoice lookup, insurance details, and payment information processed through our secure payment portal.
• Health information — limited medical information necessary to provide safe, appropriate medical transportation, which is treated as Protected Health Information (PHI) under HIPAA.
• Website usage data — standard technical data such as browser type, device information, pages visited, and IP address collected automatically when you browse our website.

2. Health Information and HIPAA

As a licensed medical transportation provider, Medtrek is subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable Florida privacy laws.

Protected Health Information (PHI) received in connection with patient care and transport is used and disclosed only as permitted by HIPAA—for treatment, payment, healthcare operations, or as otherwise required by law.

Our HIPAA Notice of Privacy Practices, which describes patient rights in detail, is available online and upon request by contacting us using the information below.

Please do not include sensitive medical information in general website contact forms. For transport requests involving medical information, please call our dispatch center at (239) 228-7900.

3. How We Use Information

We use the information we collect to:

• Schedule, coordinate, and provide medical transportation services;
• Respond to inquiries, transport requests, career applications, and partnership requests;
• Process invoices and payments and verify insurance benefits;
• Operate, maintain, secure, and improve our website and services;
• Comply with applicable legal, regulatory, and licensing requirements.

4. SMS Communications

By providing your mobile phone number, you consent to receive SMS (text) messages from Medtrek Ambulance regarding your transport, billing, account verification, appointment reminders, transport status updates, or other service-related matters.

Message frequency may vary. Message and data rates may apply based on your mobile carrier's plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at (239) 228-7900 or info@medtrek.com.

Your consent to receive SMS messages is not a condition of receiving medical transportation services.

5. How We Share Information

We do not sell your personal information. We may share information only:

• With hospitals, care facilities, physicians, and healthcare providers involved in your care or transport;
• With insurance companies, Medicare, Medicaid, and other payors for billing and benefit verification;
• With trusted service providers who help us operate our business, including secure payment processors, website hosting providers, communication providers, and technology vendors, under appropriate confidentiality obligations;
• When required by law, court order, subpoena, or governmental authority;
• To protect the safety, rights, or property of our patients, employees, or the public.

SMS Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors and service providers that support message delivery and only as necessary to provide SMS services.

6. Payment Security

Online payments made through our billing portal are processed by a secure, PCI-compliant payment processor. Medtrek does not store full credit or debit card numbers on its own systems.

7. Data Security and Retention

We use administrative, technical, and physical safeguards designed to protect the information we maintain from unauthorized access, disclosure, alteration, or destruction.

We retain records only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable federal, state, HIPAA, Medicare, Medicaid, and Florida record-retention requirements.

8. Your Choices and Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and regulatory retention requirements.

Patients also have specific rights regarding their Protected Health Information under HIPAA, as described in our Notice of Privacy Practices.

Depending on your state of residence, you may have additional privacy rights under applicable law.

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children online.

Information regarding minor patients is collected only from parents, legal guardians, healthcare providers, or authorized representatives in connection with medical transportation services.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, enhance user experience, and maintain website security.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

11. Third-Party Services

We may use trusted third-party service providers to support our operations, including website hosting, analytics, communications, authentication, and payment processing services.

These providers are contractually obligated to safeguard your information and may use it only to perform services on our behalf.

12. International Users

Medtrek Ambulance's services are intended for individuals located within the United States. If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revisions became effective.

Continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Medtrek Ambulance
3892 Prospect Ave., Suite 2
Naples, Florida 34104
Phone: (239) 228-7900
Email: info@medtrek.com

Please also review our Terms of Service for additional information governing the use of our website and services.